Experience

Experience Designer

April 2022 – Present, US Bank, Minneapolis, MN

Lead the UI design of a cross-platform, native mobile app for the partner credit card business
Sole UX/UI designer of a responsive website re-design for the prepaid credit card business
Engage with a dynamic product team, comprising a Product Manager, UX Manager, Experience Architect, Accessibility Consultant, Content Strategist, Front and Back-end Web Developers, Quality Assurance Specialists, UX Researcher, and a Scrum Master. Together, we navigate the realms of agility to drive innovative solutions and seamless collaboration.
Deliverables include: lo-fi and hi-fi mockups and prototypes, prepared and delivered internal presentations for leadership, developed timelines and roadmaps, and recommendations for additions/updates to the partner credit card design system

April 2022 – May 2023, Springboard, Remote

Mentored three UX/UI design students on two capstone projects, a UX industry design project, a Google Venture design sprint, their professional portfolio, interview preparation, job search, and various curriculum exercises

2021 – 2022, Xcel Energy, Minneapolis, MN

Developed an unauthenticated, mobile-first, web experience focused on delivering a best-in-class experience to potential electric, natural gas, and renewable energy (residential and business) utility customers
Led the UX/UI design of an intuitive, streamlined mobile responsive & desktop global navigation built with scalability in mind for residential & business customers, vendors, and internal & external partners
Led the UX/UI design of the entire Customer Service section of the flagship website, xcelenergy.com
Led and oversaw two UX/UI Designers
Contributed to a dynamic and agile product team, including a Product Owner, Functional Analyst, two UX/UI Designers, an Accessibility Consultant, a UX Researcher, two Content Designers, as well as Web Developers and Quality Assurance Specialists. Our collaborative efforts seamlessly merged diverse expertise, ensuring a harmonious blend of skills to drive successful outcomes.

2020 – 2021, Thrivent, Minneapolis, MN

Reimagined an engaging, authenticated web experience that offers financial clarity through personalization for members and transformative, organizational growth
Engaged in collaborative efforts with an agile product team, featuring a Product Owner, a Scrum Master, a UX Design Lead, two UX/UI Designers, a Service Designer, and a Solution Architect

2019 – 2020, Ameriprise, Minneapolis, MN

Led the UI design for the Ameriprise native, cross-platform mobile app in an agile environment
Led the redesign of riversource.com, an insurance website, by implementing a new visual aesthetic which created a consistent, more user-friendly, engaging client experience
Spearheaded the strategy and implementation of a new design system for columbiathreadneedle.com that met Web Content Accessibility Guidelines (WCAG 2.0)

2019, Hot Dish Advertising, Minneapolis, MN

Led end-to-end digital design experiences for nationally recognized, and award-winning B2B franchise development clients
Successfully completed the launch of several results-driven, user-centric responsive websites, and numerous landing pages, social media, and digital ad campaigns in a fast-paced, deadline-driven environment
Performed user experience audits, competitive analyses, and user interviews created user personas, user journeys, and high-fidelity mockups, and developed prototypes within a collaborative, design thinking framework
Mentored and oversaw a graphic designer for various digital client experiences

2013 – 2018, Optum, Eden Prairie, MN

Led two graphic designers by driving strategy, design and implementation for internal, B2B corporate brand marketing communication initiatives
Established a department-wide, creative project intake software tool that saved 22 team members approximately 15% in project time management, and coordination time annually
Designed and implemented brand compliant design file templates, which saved the creative team approximately 20% in project time on a daily basis